Shipping policy

SHIPPING COST

Shipping cost is calculated depending on your location, so please ensure that you write the shipping address accurately upon checking out.

PROCESSING TIME

We process orders within 1 to 2 business days. Orders placed on weekend or holidays, will be processed the following business day. 

DELIVERY TIME

Delivery times vary based on the shipping method selected and the shipping destination. Once your order has been shipped, you will receive a confirmation email with tracking information. 

Please note that shipping times may be longer than usual due to unforeseen events such as weather conditions, natural disasters, or carrier delays. While we strive to provide accurate shipping estimates, we cannot guarantee delivery dates in such situations. We appreciate your understanding and patience in such circumstances, and we will do our best to keep you updated on any delays or changes in your shipment's status

TRACKING INFORMATION

We provide tracking information for all orders. You will receive a tracking link in your confirmation email once your order has been dispatched. If you have any issues with tracking your order, please contact our customer support team at sanmichellebagsmarketing@gmail.com

FAULTY ITEM

If you purchased a bag from us online that is faulty, please send an email to sanmichellebagsmarketing@gmail.com with images of your bag and proof of purchase so we can assess it thoroughly. 

One of our team will be back in touch shortly!

Before taking any action, we need to assess whether there is a fault or issue with a bag, either by looking at photos or examining the item in person. Our goal at San Michelle Bags is to provide you with top-quality products, but sometimes there are manufacturing defects that can't be avoided.

However, we do not cover any personal damages or normal wear and tear of the products. If you happen to purchase a faulty item from us, we will take appropriate measures such as repairing, replacing, reducing the price, issuing an online credit note, or providing a refund.

For any faults that occur, we always try to repair the item first.

Our repair process is as follow:

  • We have the authority to repair the item first, if there is any fault or damage.
  • If it is determined that the bag's fault is due to manufacturing, and repair is not possible, we will replace it with a comparable bag or the same one.
  • If replacement is not an option, we will refund the purchase or provide store credit

Typically, repairs are completed within 1 to 2 weeks, but the duration may vary based on the complexity of the problem. Our goal is to return your bag to you as promptly as we can.

For any questions or issues with the items you have purchased, please email us on sanmichellebagsmarketing@gmail.com

LOST OR DAMAGED ITEMS

If you do not receive your package or if it arrives in a damaged condition, please get in touch with us at sanmichellebagsmarketing@gmail.com within seven days of receiving confirmation of dispatch.

We will ask for your personal information, details about the lost item, and the tracking number that was provided to you. In case of a damaged item, we require it to be returned to the postal authority as soon as possible, in the same condition as it was delivered. This will help you claim insurance on the lost or damaged item.

We will then replace your item free of charge.

We are not responsible for and will not provide a replacement or compensation for any lost or damaged items that we send if:

  • the loss or damage is caused by an unforeseeable event that is outside of our control.
  • the loss or damage happens after the item has been delivered.

Returning to Store
If you've made an online order, you can return it in-store as long as it meets certain conditions: it must be unused, in its original condition, with all the labels still attached, and you must have proof of purchase. To ensure that we can assist you, please send an email to sanmichellebagsmarketing@gmail.com before visiting one of our stores.


Returning by Post
If you receive a faulty item, we will pay for the postage costs associated with returning it. However, if you simply change your mind and want to return the item in exchange for a different product or an online credit note, you will need to pay for the postage costs. The item you return must be in its original condition with all the original labels and tags still attached, and you will also need to provide proof of purchase.


Please return by post to:


San Michelle Bags
Store 267, Westfield Albany,
219 Don McKinnon Drive
Albany, Auckland
New Zealand 0632
Please include your name, order number and contact number when returning.